Refund policy

Returns & Refund Policy

At Symmetry Spec we are committed to delivering quality products and customer service while complying with the requirements of the Australian Consumer Law ("ACL").

This policy operates alongside, and does not limit, any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the consumer guarantees provided under the Australian Consumer Law.

1. Change of Mind Returns

While we carefully source and supply automotive products, we understand that circumstances can change. Subject to the conditions outlined below, Symmetry Spec may consider requests for change-of-mind returns.

Eligible Returns

A product may be considered for return where:

it remains unused, uninstalled and unaltered;
it is returned in as-new, resaleable condition;
all original packaging, accessories, manuals and included components are present;
the packaging remains intact and suitable for resale;
the product was not sourced as a special-order, custom-built, made-to-order or imported-on-request item; and
a return request is submitted within fourteen (14) days of delivery.

Items Excluded from Change of Mind Returns

Unless otherwise required by Australian Consumer Law, we generally cannot accept returns for:

special-order or supplier-indent products;
non-stocked items sourced specifically for a customer;
imported-on-request products;
electrical or electronic products that have been installed, connected or activated;
products that have been test fitted, installed, modified, painted, tuned, used or otherwise altered after delivery;
clearance, runout or final-sale items; and
customised, bespoke or made-to-order products.

All return requests are subject to assessment and approval by Symmetry Spec.

2. Return Authorisation Procedure

Customers wishing to return a product must contact Symmetry Spec within fourteen (14) days of receiving their order.

Where a return is approved:

a Return Merchandise Authorisation (RMA) number will be issued; and
the product must be returned within seven (7) days of approval unless alternative arrangements have been agreed in writing.

For inventory control and processing purposes, returns received without a valid RMA number may be declined and returned to the sender.

3. Restocking & Handling Charges

Approved change-of-mind returns may be subject to a restocking charge to offset administration, handling, supplier charges, inspection and repackaging costs.

The following charges may apply:

Stocked products: up to 15% of the original purchase price;
Special-order, indent or non-stocked products: up to 20% of the original purchase price.

Where returned goods are not received in original resaleable condition, additional refurbishment or repackaging charges may apply. In some cases, the return request may be declined.

Should a return be declined following inspection, the goods may be returned to the customer at the customer's expense.

Where appropriate, Symmetry Spec may elect to provide store credit in lieu of a monetary refund.

4. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

For approved change-of-mind returns:

shipping and delivery charges are non-refundable;
payment processing fees incurred by Symmetry Spec through third-party payment providers (including, but not limited to, PayPal, Afterpay, Zip, Klarna and Shopify Payments) may be deducted where permitted by law and where those fees are not refunded to us by the relevant provider.

Refund processing timeframes may vary depending on the customer's financial institution or payment provider.

5. Freight & Return Shipping

Except where otherwise required under Australian Consumer Law, customers are responsible for:

all return freight costs;
ensuring returned products are securely packaged to prevent damage during transit; and
selecting an appropriate tracked and insured shipping service.

Where Symmetry Spec has supplied an incorrect item, or where a product is determined to have a fault that entitles the customer to a remedy under Australian Consumer Law, we will arrange or reimburse reasonable return freight costs.

6. Faulty, Damaged or Incorrectly Supplied Products

Under Australian Consumer Law, consumers may be entitled to remedies where products:

contain a fault or defect;
are not of acceptable quality;
are not reasonably fit for their intended purpose;
do not correspond with their description, specifications or sample; or
have been supplied incorrectly.

Where a remedy is required under Australian Consumer Law, Symmetry Spec will provide an appropriate resolution, which may include:

repair;
replacement;
refund; or
store credit where mutually agreed.

To assist with assessment, we may request photographs, diagnostic information, supporting documentation or return of the product prior to determining the appropriate remedy.

7. Product Compatibility & Customer Responsibilities

Customers are responsible for verifying product suitability, compatibility and intended application before purchasing and installing any product.

Where a product has been ordered using incorrect vehicle information provided by the customer, or where compatibility has not been confirmed prior to purchase, any return request may be declined or made subject to applicable restocking charges.

Given the specialised nature of performance automotive components, professional installation by a qualified technician is strongly recommended.

8. Limitation of Liability

To the fullest extent permitted by law, Symmetry Spec shall not be liable for any:

installation or labour expenses;
vehicle hire or transport costs;
towing or recovery charges;
loss of income, revenue or profits;
loss of vehicle use;
indirect, incidental or consequential damages; or
additional costs arising from delayed delivery, product failure or incorrect installation.